Shipping

Each box is hand-packed with care and love from our home warehouse on the Hibiscus Coast (North Auckland). 

Your order ships within 1-2 business days. 

Delivery is currently limited to New Zealand.

Shipping rates are as below: 

Auckland (over $50) to a single address Free
Auckland (under $50) & Nationwide $7.99

 

Auckland & North Island - Delivery Timeframes

Standard  

1 - 2 working days from dispatch 

Rural

2 - 3 working days from dispatch 

South Island - Delivery Timeframe 

Standard  

2 - 3 working days from dispatch 

Rural

3 - 5 working days from dispatch 

While we strive to provide precise delivery dates, we rely on the dedicated efforts of our courier drivers to ensure prompt delivery of our boxes.

Once your parcel is dispatched, you will receive an email containing the tracking code, enabling you to closely monitor its journey. In the event that you haven't received this email, kindly reach out to us and we will promptly resend it.

Unfortunately couriers cannot guarantee the exact time your gift will be delivered. Sometimes orders can arrive sooner than expected or are held up in transit due to unforeseen events.

Please be aware that on the odd occasion there are courier delays that are outside our control and delivery may take an extra day or two.

We advise ordering early during busy times such as Christmas and Mother’s Day as courier deliveries take longer during these times.

FAQ's

Where do you deliver to?

We currently deliver to New Zealand residential and business addresses only (no PO Box addresses).

    What days are deliveries made?

    Gifts are delivered Monday - Friday (excluding public holidays). 

    Do you provide urgent or Saturday delivery?

    At this stage, we don't offer same day or Saturday delivery. 

    What is your return policy?

    Your happiness matters to us and we want nothing more than for you to love your UnBoxMe gift box. If, for any reason, that's not the case, please reach out to us as soon as possible. We value your feedback and are more than willing to work closely with you to find a resolution that leaves you completely satisfied. We're here to ensure your UnBoxMe experience is nothing short of fantastic!